Customer Experience Research & Development (2024 - Present)

• AI Agent R&D: Spearheaded R&D for a GenAI Customer Support Agent to automate troubleshooting and enhance merchant self-service. Check out https://help.shopify.com/ to see Shopify Agent in action!

• Help Center Assistant (HCA): Unified merchant application session management and codebase. Launched AI-enabled Search with Autocomplete to improve discovery.

• Feature Development: Enabled seamless screenshare calls from Help Center to Admin and personalized the HCA experience with real-time Billing information.

• Dev Tooling: Built an automated dev report card command and improved Knowledge Base Observability and Beacon/HCA connectivity.

Growth Team (2020-2024)

• AI Image Pipeline: Developed a pipeline using Stable Diffusion on Google Vertex AI. Trained models via LoRA to generate high-quality assets for the Sample Product Library, aiding merchant storefront population.

• Platform Migrations: Built a 1st-party app using Remix and Google Cloud Platform (GCP) for Squarespace migrations. Implemented One-click CSV imports for Square, Clover, & Lightspeed with advanced error handling and column mapping.

• Product Launches: Launched the Linkpop mobile web app (social selling/Linktree competitor) and the $5 Starter Plan. Managed full-stack implementation across Authentication, Billing, and Admin.

• Growth Initiatives: Drove US GPV Acquisition Incentives, New Lite Plan experimentation, and Win Back Programs for pre-selling merchants. Expanded NBL (#ProjectElton) and optimized the Theme Index.

• Onboarding & Retention: Optimized Starter flows by disabling checkout passwords and adding retention logic in cancellation flows. Enabled Linkpop configuration via mobile/admin with robust signup attribution.

• Data & Compliance: Restructured Tealium UI 2.0, implemented 10F Event Tracking, ensured GDPR compliance, and enabled Cross-Domain Tracking for marketing sites.

• Technical Leadership & Delivery: Led a full-stack engineering team in the end-to-end delivery of complex features, including dynamic scheduling systems, content navigation, and CMS integrations.

• Engineering Excellence: Spearheaded a department-wide initiative to standardize the Software Development Life Cycle (SDLC). Established protocols for creating robust Technical Specifications, resulting in improved code quality and maintainability.

• System Design & Strategy: Responsible for high-level System Design, translating product requirements into scalable architectural solutions using React Native, Python (Django), and TypeScript (NestJS).

• Cross-Functional Collaboration: Partnered closely with Product Management to define roadmaps, oversee development milestones, and ensure on-time delivery of business-critical objectives.

• Core Architecture & Security: Architected and implemented critical system infrastructure using React and Meteor.js, including Role-Based Access Control (RBAC), data versioning, and real-time collaboration tools.

• Regulatory Compliance (MedTech): Partnered with Product Management to engineer strict compliance solutions for FDA 21 CFR Part 11 standards, specifically focusing on electronic signatures, audit trails, and document integrity.

• Quality Assurance: Established a culture of reliability by implementing comprehensive testing strategies (Unit, Functional, and Regression testing), ensuring zero-defect deployments in a regulated environment.

• Feature Ownership: Led the end-to-end development of complex editing tools and data grids, translating high-level business requirements into scalable technical solutions.

• Project Manager of cross functional international team to deliver visual data analytics for Medina High Speed Rail Station both on time and on budget.

• Developed and updated product roadmap, measured weekly milestones, coordinated division of work

• Led implementation and coordination with clients to ensure milestone completions and product delivery dates

• Conducted in-house education classes on technical skills

• Managed team and consultants in developing several large scale labs at UCSF

• Led design and implementation of several projects

• Developed technical design sheets using 3D CAD software