▸ Own the end-to-end credit application experience for SMB customers —

from top-of-funnel entry to underwriting handoff — driving a 15%

increase in application submission rate

▸ Lead a dedicated squad to design and run experiments across

progressive disclosure, field sequencing, and document upload flows,

identifying and eliminating the highest-impact drop-off points

▸ Translate credit risk and compliance requirements into product

decisions, bridging the gap between UX quality and underwriting integrity

▸ Set roadmap priorities and define success metrics across the

application platform, partnering with engineering, design, credit,

and risk to ship iteratively

▸ Owned product discovery and execution for credit application features targeting SMB conversion

▸ Designed and shipped experiment frameworks to test form factor changes, reducing friction in multi-step application flows

▸ Collaborated with credit ops and compliance to surface process gaps and translate them into product requirements

▸ Managed credit operations processes for SMB credit product, bridging ops and product teams

▸ Identified operational bottlenecks and escalated product gaps that informed the PM roadmap

▸ Led team workflows around application review, document verification, and decision quality

Divvy acquired by Bill - June 2021