• Revamped internal warehousing tools for the startup’s receiving platform by creating a new app and user flow for carton induction and distribution, delivering $3 million+ in annualized savings and achieving a 16.7% reduction in labor.

• Optimized the customer management portal by reorganizing the app functions to more closely align with the employee needs, as well as creating a guideline for scaling features and adding functions in the future.

• Designer for the company’s client-side tooling using Figma for their B2B initiative with a portfolio of 7+ clients.

• Shipped over 20 live products and grew from intern to designer by reading and applying research from sources such as the Baymard Institute and Google Grow’s UX Design Certification Program.

• Resolved issues for 6,000+ VIP and high priority customers by answering emails, live chats, and social media direct messages on Zendesk and Kustomer, the company’s Customer Relationship Management (CRM) platforms.

• Guided a team of 50 domestic and international customer service agents by individual coaching, resolution management and writing help center documentation, such as the employee FAQ.

• Enhanced academic performance with a 14% increase in average grade percentages by diagnosing issues unique to a student via constant communication and using task management programs similar to Asana to create easily tracked goals.

• Guided 50% of students to secure positions in prestigious musical ensembles by constantly sourcing new and intellectually challenging music from industry peers or individual research and a dedication to seeing a project through to the end.

• Developed a specialized curriculum for 15 special needs students by integrating music education to teach essential skills such as clapping basic rhythms to teach fractions and counting.

• Orchestrated 22 successful performances by organizing student repertoire and set times into achievable durations and skill levels, programming scheduled breaks and reaching out to students and parents for support in day-of operations.

• Junior Manager tasked with cash management, deli operations, stock and inventory placement, and training.