• Operated multiple customer service channels, including phone lines, email, and online live chat services. Provided exemplary written and verbal communication while maintaining a professional and approachable tone.
• Utilized customer relationship management software, eCommerce website tools, and order management programs on a daily basis. Adapted to system changes and updates on the fly in a fast-paced environment.
• Worked alongside Burton’s internal departments to maintain accurate web copy, support logistics and product distribution teams, and process marketing and public relations requests.
• Employed extensive product knowledge to educate customers and support sales while growing the Burton brand.
