• Oversee full lifecycle development of a cross-platform application so that users experience seamless functionality and product stability, by managing design, coding, testing, and deployment on GitHub, Google Play Store, and Apple Connect.

• Lead DevOps and CI/CD pipelines so that deployments are faster and less error-prone, by building automated workflows and configuring scalable cloud environments.

• Manage product testing and debugging so that app quality continuously improves, by conducting root cause analysis and collaborating with developers to implement fixes and enhancements.

• Facilitate daily standups and mentor developers so that the team maintains productivity and alignment, by implementing Agile methodologies and providing structured onboarding for new hires.

• Coordinate and conduct client demos and manage stakeholder communications so that business objectives align with technical delivery, by translating client needs into feature roadmaps and leading progress presentations.

• Design and enhance the company website so that brand visibility and lead generation improve, by applying SEO strategies, performance optimizations, and modern web frameworks.

• Represent Microsoft and effectively manage relationships with over 200 corporate customers, achieving a 95% customer satisfaction rate through prompt and clear communication across telephone, written correspondence, and electronic services.

• Analyze and resolve over 100+ complex software issues using trace analysis, source code, and advanced debugging tools, reducing average resolution time by 30%.

• Coordinate cross-functional teams, ensuring 100% on-time resolution of over 20 high-priority cases.

• Participate in weekly triage meetings, and knowledge share with fellow OSS engineers to help improve team efficiency by 20%.

• Acquire new skills through research and consultation, resolving 95% of cases with the latest Microsoft technologies.

• Manage critical situations (CritSits) with 24/7 availability, adhering to processes and ensuring 100% success in meeting customer expectations and maintaining service continuity, including weekend coverages.