* part of PD Advance/AI first group

* from prototype to deploying agents in prod (harder than it seems)

* Served as one of the core developers behind PagerDuty’s AI agents, including the productionization of the Insights Agent & SRE Agent and a reusable framework now adopted across multiple teams.

* Contributed to early access rollout, agent evaluation pipelines, and adoption strategies that supported product growth and operational insights.

* Collaborated with product and GTM teams to support monetization strategy—helping define usage metrics and surface value delivery

• Led large scale refactoring and migration of backend checkout workflows in order to use Zuora orders API. This led to decrease in development time for adding new add-ons.

• Developed new frontend checkout workflows for customers to increase their propensity to buy

• Helped migration from old ember checkout flow to redesigned react checkout

• Led technical pricing migration strategy and implementation for ~16K customers to the new pricing plans

• Lead developer for creating a customized test platform for both the Share-My-Data API and registration client interface for a major utility company

• Wrote the webhook API system using the underlying notification system so that developer integrations are aware of asynchronous changes to their customer’s account

• Wrote the email notification system utilizing the same underlying notification system to improve customer engagement with the sales process

• Made improvements to internal job processing system for better UI experience

• Built internal tools to support tech and business team to improve workflow

• Maintain and update website scrapers, parsers and front-end code to gather account and service information of utility account holders

• Build new custom parsers and scrapers to increase utility coverage

• Worked in refactoring existing codebase for faster on-boarding new engineers and greater reliability in servicing customers

• Help conduct code reviews to ensure consistency and harmony on existing code base in order to reduce technical debt, increase reliability and rapid onboarding