Lead 2 cross-functional product development teams with 8 direct reports at Booking.com. The teams focused on improving hotel room availability in the Booking.com platform to help hotels sell more rooms and guests find the room they need.

Lead cross-department design initiatives to improve the quality of the product, develop better tools for qualitative/quantitative decision making and increase the quality and rate of user research.

Mentored other designers in UCD methods, interaction design and leadership

Booking.com is the world #1 accommodation website and one of the biggest e-commerce companies in the world.

Led design efforts for WebDirect, a content management system for hotels with an e-commerce component, localized to 40 languages and designed to scale quickly.

Worked closely with product team and performed user interviews, usability studies and contextual inquiry to understand users and drive functionality to reach product/market fit.