Acquisition - US Card Shop

• Hand picked to join the Instructional Team after finishing the course myself.

• Provided in-class instructional support for students enrolled in the User Experience Design Immersive.

• Worked directly with students to help guide them through a rigorous, transformative journey toward junior roles in a new field.

• Provided student support (individuals and group) as well as to the Lead Instructors, inside and outside of the classroom.

• Designed and taught lessons, while also conducting demos of industry best practices.

• Complete website redesign for their launch in Spring 2021.

• The redesign was fueled by user research, testing, competitive landscape, and prototyping to make the new website reflect the brands environmental initiatives, inclusivity motivations, and fashion inspiration.

• We derived:

> Research Report: Included the detailed research, reasoning, and justification of our persona, designs, and recommendations.

> Working Website Prototype: Figma prototype with thorough functionality attached to specific tasks.

> We developed the following pages with an updated navigation: Home Page, Collections Page (sizing chart, colors, styles), Social Impact Page (emphasis on partnerships and inclusivity), About Us Page, Calendar Drop Page

> Spec Doc: Includes artifacts, hex codes, fonts, etc. that have been built and included in the prototype for future reference.

> Presentation and Recommendations: We presented our findings and recommendations to have an open discussion on next steps and feedback with the client.

• Onboarded and managed a portfolio of 70-80 clients.

• Handled onboarding, strategic discussions, renewals, upsells, and executive relationships.

• Implemented a group onboarding structure that is still being used to this day.

• Extensive experience working with cross functional teams on a daily basis (Engineering, Support, Product, Marketing, Leadership, Sales, etc.)