⊛ Integrated AI into the messaging platform to automate support and enhance the guest experience.

⊛ Developed and maintained 40+ high-scale data integrations (handling over 10M records).

⊛ Integrated WhatsApp into the messaging platform, expanding global communication capabilities.

⊛ Led the end-to-end development of a secure, guest-facing guidebook platform.

⊛ Spearheaded the launch of “Breezeway Assist,” a call center service that opened a new revenue stream.

⊛ Optimized Elasticsearch to improve search performance in messaging.

⊛ Reduced messaging application latency by 65%, resulting in improved system responsiveness and user satisfaction.

⊛ Developed a debt repayment management platform and email marketing automation workflows.

⊛ Maintained a large monolithic code base, focusing on dependency updates, security improvements, and performance tuning.

⊛ Provided technical leadership and mentorship to junior engineers.

⊛ Contributed to the development and upkeep of technical documentation.

⊛ Worked with diverse clients on projects across various industries, quickly adapting to each client’s technical and business needs.

⊛ Actively contributed to project planning and delivery to align with client goals.

⊛ Developed an internal tool for managing contract artifacts, improving legal and sales workflows.

⊛ Integrated the system with HubSpot for enhanced automation and tracking.

⊛ Built internal tools to support call center agents and improve customer service efficiency.

⊛ Developed three iterations of a customer-facing tool to streamline the manual entry of complex catering orders.

⊛ Maintained a large-scale monolithic codebase with a focus on performance, security, and reliability.