Managed a program for advanced users to test in-development features in Horizon Worlds. Coordinated cross-functional teams, developed weekly test cycles (assignments, summaries, troubleshooting), and drove multiple iteration rounds to refine feature rollouts.

• Led a major storage reorganization, introducing 100+ new device locators and a streamlined tracking system that accounted for 20,000+ previously untracked devices, significantly reducing loss/misplacement risk.

• Investigated ~450 device-related disputes (e.g., "already returned," "never received") using minimal metadata (location, type), resolving issues collaboratively with stakeholders.

• Authored a 45-page logistics playbook covering end-to-end the team’s logistics processes including shipping, recalls, security, tracking, and returns.

• Developed a return task flow system that requires verification by the team prior to processing returns, effectively resolving issues with devices being returned without boxes, belonging to other teams, or having incorrect boxes.

• Audited 950+ devices stored at the warehouse and created a comprehensive guide outlining appropriate procedures for handling future device arrivals based on their condition and build, ensuring efficient and effective management.

• Collaborated with cross-functional teams to successfully recall and redeploy 100+ unused AI glasses, utilizing automation tools such as bots with reminders, and generated reports to track the process.

• Led a research project in the Department of Ethnic Studies, taking end-to-end responsibility for exploring the impact of faculty's religious attire on students' learning experiences and comprehensively investigating how it influences their learning.

• Designed and conducted a study using both qualitative and quantitative survey methodologies, managed timelines and processes, collected and analyzed 65 survey responses,and reviewed existing research to support and contextualize the findings.

• Successfully identified significant insights into the correlation between faculty’s religious attire and students’ learning experiences.

• Enhanced the efficiency and effectiveness of the communications team by managing timelines and processes, driving review

rounds and regular cross-functional collaboration sessions, bringing visibility to task management with a tracking system on

Monday.com, and track deliverables, ensuring teams complete work on time and within deadline.

• Managed a transcription project involving 6000 audio hours, creating and maintaining daily progress reports, updating the team

in biweekly meetings, troubleshooting platform issues, onboarding new users, tracking project-related tickets on JIRA, and

ensuring smooth workflow and consistent progress, resulting in the successful transcription of all hours by the end of the project.

• Revamped the website's FAQs, updating approximately 30 entries for clarity and usability, incorporating visuals, improving

layout, and collaborating closely with other project leads, resulting in a more informative and engaging FAQ section.

• Successfully launched a new Text-to-Speech (TTS) project, coordinating cross-functional teams to align on roadmaps and

deliverables.

• Improved customer support efficiency by managing Freshdesk ticketing processes, increasing response rates by 10%.