• Lead the mobile design of a B2B platform for resellers, creating scalable and responsive experiences with unified design patterns across mobile and web platforms.

• Design DaaS product workflows that transform complex business data into clear, actionable insights for resellers, vendors, and sales associates.

• Work with LLMs to build AI-powered chatbot flows that streamline sales enablement and user interactions.

• Co-led research and design for the Insight Center, running multi-phase studies to align design direction with user behavior.

• Collaborate closely with product, data science, and engineering teams to bring data and research-driven designs into production.

• Designed responsible AI experiences for Bing AI Search (100M+ DAU), Skype, and Teams, with a focus on transparency, user trust, and ethical interaction patterns.

• Created onboarding and feedback flows to communicate AI limitations such as hallucinations and over-reliance.

• Delivered north star design concepts for the generative Image Creator, addressing prompt design, AI copywriting, and user clarity under tight timelines.

• Contributed best practices and UX guidance for teams working with large language models (LLMs) across multiple Microsoft AI products.

• Designed multi-display interactive experiences for Colorado Junior Achievement, increasing user engagement and enhancing the delivery of financial and professional development content.

• Worked on UX flows for museum visitors and staff, designing from low-fidelity wireframes to polished, testable prototypes.

• Built an XR storytelling platform using Unity that enabled Cartoon Network fans to create and share embodied, user-generated experiences.

• Explored spatial interaction patterns and participatory mechanics to understand how embodied play and immersive storytelling contribute to deeper brand engagement.

• Designed an XR safety system using a web app and AR-enhanced book to teach users about traffic accident risks through immersive interaction.

• Created 30+ Unity-based AR scenarios and immersive simulations, incorporating EEG and eye-tracking research to evaluate user responses.

• Supported go-to-market efforts by creating marketing assets and contributing to fundraising for the product’s deployment.