• Provide backend and technical support for Brightspace (D2L), resolving access, configuration, and integration issues across campus

• Design and implement automated workflows using Microsoft Power Platform (Power Automate, Power Apps) to streamline notifications and ticket handling

• Develop custom HTML-based interface components to improve LMS usability and presentation

• Assist with course provisioning, system updates, and third-party integrations

• Deliver technical support while translating complex issues into clear, actionable guidance for faculty and staff

• Instruct 200+ students on core data structures (arrays, linked lists, heaps) and algorithmic concepts including sorting, searching, recursion, and time/space complexity

• Lead structured review sessions focused on computational problem-solving, algorithm optimization, and implementation strategy

• Provide hands-on debugging guidance in Java and Python to improve code efficiency and logical correctness

• Collaborate with faculty to refine assignments and improve technical clarity across course materials

• Evaluated and improved AI-generated outputs across coding, computer vision, and language domains

• Designed and validated structured data formats (JSON/CSV) to ensure schema consistency and functional correctness

• Tested and debugged model-generated code, identifying logical errors and edge-case failures

• Developed complex evaluation prompts to assess reasoning depth and expose systemic weaknesses

• Analyzed recurring failure patterns to support model performance improvements

• Led operations for a 22-person team, overseeing staffing, performance management, and multi-location business execution

• Managed budgeting, financial reporting, inventory forecasting, and vendor negotiations to maintain profitability and cash flow stability

• Analyzed sales and margin performance to guide pricing strategy and inventory allocation decisions

• Improved internal inventory tracking and operational workflows to reduce inefficiencies and increase turnover

• Oversaw retail and logistics operations, ensuring compliance and sustained revenue growth