• Developed full stack applications customer support software that increased self-serve rate from 0 to 60\% as well as decreasing handle time by 30\%.

• Designed scalable systems used by millions of users, including the CI/CD processes.

• Utilized NLP to determine intent of messages and correctly match queries to pre-defined workflows to help users easily find answers without needing to interact with an agent.

• Challenged myself to work in a start up environment, 8 people, where I made important decisions not only towards what we were building, but also in terms of business direction.

Worked directly with customers to design, develop, and deploy an AI-based enterprise application for predictive maintenance on the C3.ai Platform

• Created a Circuit Breaker that tripped when a service was given parameters that were previously marked as invalid, which led to fewer tickets being cut to the service owners.

• Developed software to mark parameters, given to a service, as invalid if they were found to cause errors while calling other services.

• Automated vulnerability reduction software by assisting in the creation of an orchestration platform which led to reduced developer downtime

• Implemented ECDSA into a client app using .NET core, ADFS, and Springboot to show a proof of

concept for PoP, Proof of Possession, and improve API security

• Created an API webstore and API gateway using a MERN stack to show a proof of concept for

OBO, On Behalf Of, as well as improving the process for developers to access internal APIs