➢ Project & Program Management | Operational Efficiency: Directed global compliance programs for regulatory adherence and risk mitigation. Implemented automation/governance tools to boost effectiveness and reduce costs.

➢ Cross-Functional Collaboration & Stakeholder Engagement: Partnered with People Ops/Engineering/Legal/Compliance/HR to optimize processes, clarify issues, and meet GRC goals. Delivered insights to leadership and auditors.

➢ Risk Management & Data Analytics: Business Analyst identifying/mitigating risks via assessments and analytics. Used SQL/Tableau for trends, exposure, and KPI reports to stakeholders/leadership.

➢ Regulatory Compliance, Monitoring & Auditing: Managed regulatory reports and led audits/monitoring to assess posture, identify gaps, and drive improvements.

➢ Governance Frameworks & Policy Development: Developed privacy-aligned governance frameworks. Created policies/procedures for employee conduct and cross-unit regulatory consistency.

➢ Incident Response & Root Cause Analysis: Led critical event responses, coordinating Legal/Engineering/Compliance/HR for impact containment, RCAs, and corrective actions.

➢ Project – Risk Identification & AI Audit Readiness: Designed risk rating system for policy standardization. Enhanced AI audit readiness via KPI dashboards/reviews and mitigation with Privacy/Legal/Engineering.

➢ Project – Policy Intake Re-Engineering: Redesigned intake: reduced policies 75% (342→99) and time 80% (12→2 weeks). Built KPI/SLA dashboard, fixed metadata gaps in 12 days; delivered Lucidchart/Figma UI/UX.

➢ Project – AI Policy Assistant: Implemented RAG for LLM-powered AI assistant with scoped retrievals and agentic AI using Metamate, Gemini, Claude, DevMate.

➢ Project – Policy Index & Investigations System: Created AI compliance platform with searchable AI-analyzed policy index for Legal/Risk/Compliance—resolving slow searches, eDiscovery bottlenecks, governance gaps, and fragmented audit trails.

➢ Led a global data protection and privacy review program, mitigating platform risks and ensuring compliance with legal, regulatory (FTC), and platform integrity standards. Managed a team of 20 FTEs and vendors, driving cross-functional projects to achieve compliance.

➢ Developed and implemented a proactive threat detection process, leading to the discovery of malicious activity and the segmentation of high-risk misuses for script-generated applications. This resulted in a 23% increase in team quality within six months through iterative process improvements.

➢ Spearheaded Agile initiatives for operational scalability, ensuring successful project delivery from testing, go-live, and post-implementation support. This included managing global caseloads across APAC, NORAM, and EMEA, fostering effective stakeholder collaboration throughout the project lifecycle.

➢ Led business process re-engineering (BPR) efforts and multiple risk and compliance audits, coordinating with global mitigation teams to identify strategic content risks. This involved managing 13+ agents globally to scale monitoring tactics and detection.

➢ Proactively investigated and analyzed data anomalies, revealing previously unknown malicious activity tracked down to new and recidivist platform misuse.

➢ Automated review processes, saving over 40% in overhead costs by designing new features and tooling capabilities. This included co-creating automated mapping criteria with Threat Intelligence and engineers.

➢ Streamlined data management workflows via agile methodologies, optimizing CI/CD pipelines, and developing process maps. This contributed to a 15% reduction in processing time through improved data accuracy.

➢ Utilized structured SQL queries for statistical data analysis, developing robust reporting and dashboards for teams and management. Leveraged AI and machine learning to create bots for process and workflow improvements.

➢ Led the integration of privacy principles and AI into a pilot program, ensuring regulatory compliance with privacy laws (CCPA/CPRA/GDPR/HIPAA). Directed the implementation of robust data privacy and security policies, establishing Governance, Risk, and Compliance (GRC) frameworks within technology systems. Assisted with Privacy Impact Assessments (PIAs) and SOC audits.

➢ Oversaw project and software development life cycles (SDLC), content moderation and investigations, and the implementation of Privacy-by-Design principles. Leveraged expertise in AI/ML technologies, including Natural Language Processing (NLP), Large Language Models (LLM), Pattern Recognition, Optical Character Recognition (OCR), Data Labeling, & Classification to detect personally identifiable information (PII) and EPIC IDs.

➢ Participated in Train-the-trainer, dogfooding, and follow-me-home (FMH) exercises to ensure data privacy and security throughout the process.

➢ Acted as Scrum Master and Team Manager for cross-functional teams, driving efficient project delivery using Agile and Waterfall methodologies. Defined acceptance criteria, created user stories, managed sprints, retrospectives, backlog grooming, and implemented Business Process Re-engineering (BPR) to optimize workflows.

➢ Collaborated with Product Owners to prioritize work and ensure adherence to Data Migration project critical paths. Developed detailed Objectives and Key Results (OKRs) and KPI metrics to track progress and ensure alignment with company objectives and strategies.

➢ Developed wire-frames, roadmaps, and presentations to guide strategic decision-making. Created executive dashboards providing real-time insights into supply chain performance and optimize data management processes.

➢ Researched and ensured compliance with global privacy laws such as Anti-Money Laundering (AML), CCPA, FERPA, FinTech regulations, GDPR, Gramm-Leach-Bliley Act (GLBA), HIPAA/HITRUST, Know Your Customer (KYC) Requirements and PCI-DSS

➢ Leveraged open-source intelligence (OSINT) to conduct risk evaluations, identify potential threats, and produce actionable intelligence products for key stakeholders to enhance understanding of evolving risk landscapes and implement effective mitigation strategies.

➢ Spearheaded development and implementation of comprehensive OSINT collection and analysis protocols, resulting in a 15% improvement in operational efficiency and introducing organized methodologies for effective analysis and decision-making, contributing to data-driven insights.

➢ Managed claims, contracts, and regulatory compliance for the multi-billion-dollar California High-Speed Rail project, ensuring adherence to project specifications, timelines, and budget constraints. Streamlined organizational process assets updates, reducing processing time by 15%, and optimized Database and Contract Management Systems (CMS) for improved efficiency.

➢ Leveraged adept negotiation and compliance strategies to achieve cost savings and streamline processes, proactively managing claims, contracts, task/change orders, and compliance, ensuring precise adherence to project requirements.

➢ Orchestrated seamless contract execution, monitored deliverables, and facilitated smooth project implementation for a complex, multi-stakeholder project, fostering cross-functional collaborative partnerships with contractors, vendors, third-party vendors, and utilities (AT&T, Comcast, PG&E), Project Controls, Engineers, and Estimators, optimizing project execution and ensuring compliance.

➢ Conducted critical path analysis, resulting in significant process time reductions, integrating agile and waterfall methodologies for minor projects, optimizing project execution and achieving cost-effective solutions.