Project/Program Management Professional with a proven track record of hitting 95%+ of targets across launch deadlines, project completions, and sales performance.
Experience
2021 — Now
2021 — Now
New York, United States
▪ Operated in CTRL Labs/Reality Labs to shape project strategy, aligned with organizational goals in prototype R&D.
▪ Managed a team of 20+, fostering alignment and 95%+ success rate using Agile and Waterfall methodologies.
▪ Define the product strategy and roadmap for assigned corporate applications.
▪ Support stakeholder communication regarding project updates/status reports, etc. team size of 20+.
▪ Serve as day-to-day project owner on project teams (Agile/Waterfall) and operational teams.
▪ Ensure DCA’s are tracking and hitting project milestones, action items, work plan alignment, resources, project scope, issues, and stakeholder interaction.
▪ Support communication efforts proactively, to inform stakeholders regarding project status, schedules, risks, issues and resolutions.
▪ Develop and maintain strong relationships with stakeholders, and team resources throughout the organization.
▪ Identify, develop, and implement continuous process improvements to improve the efficiency and effectiveness of the Corporate Applications team.
▪ Strong protocol and resource development. Risk management and high QC in data collection and human labeling.
▪ Implement and refine product protocol with dynamic use case scenarios and documentation.
▪ Contribute to a team environment that encourages collaboration, ongoing feedback, and participation throughout the Corporate Applications team.
2020 — 2021
New York City Metropolitan Area
▪ Developing a growth strategy focused both on financial gain and customer satisfaction.
▪ Research and identify new homecare markets and private healthcare customer needs.
▪ Arrange business meetings with potential clients.
▪ Promote the company’s homecare services addressing or forecasting clients’ objectives.
▪ Prepare sales contracts ensuring adherence to law-established guidelines and company policies.
▪ Maintain accounts of sales, revenue, invoices etc.
▪ Provide trustworthy feedback and after-sales support.
▪ Build long-term relationships with new and existing customers.
▪ Created a full business development process lifecycle.
▪ Establish corporate and brand relationships with 3rd party vendor participants in binary marketing and referral services.
2019 — 2020
New York City Metropolitan Area
▪ Extensive research and development of sales tactics, marketing, and communications.
▪ Generating sales and new business opportunities through prospecting, scheduling appointments, in-person meetings, and networking with industry wide partners and experts.
▪ Drive quarterly and annual sales, meeting revenue targets for a defined territory.
▪ Delivering on key strategic market and catchment research.
Identifying key partnership properties, people, and trading avenues.
▪ Build and cultivate relationships with property owners, delivering on OYO’s mission and vision.
▪ End-to-end business development, including planning and building short-term and long-term sales pipelines, and managing full business development life cycle.
▪ Utilizing CRM software daily to report on and track sales development on both online and offline sales funnel.
▪ Cross-functional sales and implementation of new accounts collaborating and coordinating with regional managers and co business development team members.
2019 — 2019
Greater New York City Area
To creatively meet and exceed RSW Sales and Partner Consultalk Visit quotas by objectively developing new clients (Partners), concurrently while managing and consulting existing partners to embrace and sell the RSW Suite of Products and Services.
▪ Increased Number of Active Wireless Retailers buying from RSW that sell in an Assigned Territories.
▪ Consulted with and increased sales with current active RSW Wireless Retailers.
▪ Worked with other departments or management as needed.
▪ Promoted and trained on new products and services with all RSW partners.
▪ Provided ongoing training and customer service for all RSW partners.
▪ Identified new areas for growth/improvement and worked together with corporate to put together a strategy and start executing.
▪ Learning and adapting quickly as the wireless industry moves very fast, new phones get released frequently and service plans constantly change.
▪ Analyzed local market and industry trends, participated in sales meetings and updates, as well as ongoing training.
▪ Managed sales pipelines and forecast accurately by using real-time data mobility and opportunity to travel beyond assigned territory to grow.
▪ RSW training as well as subsequent tests and quizzes geared towards ongoing education and retention of information.
▪ Consulted all partners within the month, returned partner calls, emails, and upper management requests in a timely manner.
▪ Ensured partners had updated Merch & POP, managed BDM SIM and POP Inventory properly and avoided losses.
▪ Sell Sims on the Spot (SOS) to partners and place handset orders for them.
▪ Update CRM to reflect complete and up to date Partner Account Details such as; Updated pictures of inside and outside, current mobile number, current email, personals, decision makers name, etc.
▪ Manage and oversee partner churn to keep under 3% monthly.
▪ All other duties assigned.
2018 — 2019
New York City Metropolitan Area
Head of company business development and marketing strategy.
▪ Finding and developing new markets through extensive research and networking.
▪ Maintaining MLTC relationships and communications.
▪ Utilized internal CRM software to locate and analyze client support and development.
▪ Implementing and maintaining a referral network..
▪ Analyzed market trends, and industry behavioral patterns to better fit company forward strategy and marketing techniques.
▪ Build and maintain a network of Registered Nurses, Social Workers, HHA Schools, for binary referrals..
▪ Mentor and train new recruits.
▪ Coordinated and ran outside marketing services, sponsorships, with supported multilingual info materials for new business development and future prospecting.
▪ Logged and actively maintained new and existing clients.
▪ Full client on-boarding process and support.
Education
Queensborough Community College of The City University of New York (CUNY)
Associate's degree, Business Administration and Management, General
2005 — 2009