• UX design lead for Samsung’s Visual Voicemail, Real-time text and crafted seamless integration interactions of third-party communication applications (AT&T Call Protect, T-Mobile Visual VoiceMail) with Samsung native phone and communication apps
• Collaborated closely with PMs, developers, research to deliver North America localized applications for AT&T, T-Mobile, Cricket Wireless that met customer needs and market demand during early phase of device development
• UX lead for the launch of Samsung’s flagship devices (Galaxy S10, Note 10, Galaxy Fold) in the North America market by managing and resolving usability VOCs from clients and mobile carriers
• Conducted and planned usability studies tests to identify design opportunities and created user-centric solutions in the initial development phase for Samsung mobile devices