• Own the review process for teams releasing external metrics to advertisers within Meta’s ad platforms.

• Deliver communications to drive transparency, progress reporting, and unblock stakeholders.

• Partner with cross-functional teams to improve and automate program efficiency.

• Create dashboards and spreadsheets to track milestone health, KPIs, KSMs, and OKRs.

• Decreased time to time decision of 15 business days by 75% within the first month.

• Completed over 400 reviews yearly; 90% averaging an initial decision in < 3 days.

• Created AI based solutions to reduce the overall end-to-end time spent per review.

• Reduced overall E2E time from 65 days to < 6 days.

• Drove engagement with clear communication, weekly reporting, and business reviews for alignment.

• Executed complex projects from inception to operational maintenance and ensured visibility.

• Worked with product teams to enhance customer experience; Amazon Assistant leveraging AI.

• Prioritized GenAI product requirements, balanced capabilities with UX, latency, and compliance.

• Decreased vendor onboarding time by 50%; Onboarded vendors in 14 days instead of 30.

• Surpassed year-end goals in 6 months; onboarded 53 vs 49 vendors (individual contribution 62%).

• Recruited and onboarded users for pre-released hardware and software testing.

• Designed test plans and usage with cross-functional stakeholders to validate product readiness.

• Led execution strategies across product areas driving new initiatives and products from 0-1.

• Created dashboards using SQL to influence prioritization within teams and improve program impact.

• Launched profile badge to incentivize new and existing users; Gained 3K users within 90 days.

• Developed Community Management program for A/B testing of AR/VR products and 1P apps.

• Built deep knowledge of the health and quality metrics of Meta’s products including RL and FoAs.

• Consolidated and leveraged qualitative and quantitative data to identify trends and drive decisions.

• Monitored analytics to identify impactful experiences based on user goals and business outcomes.

• Created and maintained robust reports, surveys, and dashboards to track user experience and KPIs.

• Improved feedback loops, resolving key issues and raising CSAT by 18%.

• Automated workflows with AI, cutting response times by 98%.

• Resolved client concerns regarding billing, accounting, IT, and account management through tickets.

• Oversaw content calendar; Created consistent content; Wrote cohesive and engaging messages.

• Organized monthly events for 13 locations; Coordinated vendors in timely manner; Allocated budget.

• Ran customer needs analysis, identified cross selling, and revenue maximization opportunities.

• 95% occupancy; 85% retention since May 2018; 100% occupancy since November 2019.