Defined product strategy and roadmap for enterprise AI platforms, enabling scalable deployment across Facebook, Instagram, Threads, and Reality Labs

Built and launched AI-powered automation tools and agent workflows (chatbots, summarization, sentiment analysis) to improve operational efficiency and decision-making

• Lead $20M SDLC project for firm overseeing a 300 person team located in US/India

• Serve as single point of accountability to ensure the program met success criteria as defined

• Lead decision-making to ensure successful completion of all project and program deliverables

• Executive status reporting to ELT

• Lead strategic thinking, prioritization and tactical steps involved in daily operations

Lead in customer experience for all mobile applications. Analysis and improvement to NPS scores, customer journey mapping, sentiment analysis and end user interviews. Responsible for increasing CX NPS scores YoY across all mobile development and apps.

Management consultant responsible for overseeing agile transformation and scrum masters across multiple channels and development teams. Executive reporting and presentation.

Responsible for rolling out NPS across headquarters and all divisions and regions. Led weekly call with over 50 executive stakeholders nationwide, and coaching NPS team leads nationwide.