In 2020, I joined the company pre-series A as the first member of the product team. Since then, we’ve grown a lot: 20+ product team, 300+ total employees, 250k mortgages actively serviced.

I lead product design for two teams that power Valon's core servicing functions. Both areas involve supporting complex flows across the front office, back office, and homeowner experiences:

• Escrow: Manage property insurance, taxes, and mortgage insurance on all escrowed loans, to protect the interests of homeowners and mortgage investors alike.

• Payments: Process 250k payments each month across 5 payment methods so that homeowners can make payments flexibly based on their preferences. Enable back office to perform payment operations like refunds, reallocations, and recasts efficiently and compliantly.

Additionally, I lead the design system, which powers all of Valon's digital and physical user experiences. With a cross-functional working group, together we've built:

• Libraries for web components, notifications (mail & email), and illustrations

• Documentation of components and patterns

• Brand, writing, and tone guidelines

• A culture of open contributions to the design system, company-wide

I enjoy collaborating with cross-functional leaders in product, engineering, data, compliance, and operations to make sure we're aligned from strategy to execution. As a design manager, I support career growth by providing actionable feedback and opportunities to learn & lead. I work closely with our Head of Design to shape our team's strategy, culture, and processes.

• Founding designer on ValonX: Enabled Valon to begin offering mortgage origination, refinance, property insurance, and more home-related products and services. Focused on top of funnel: Created web and email marketing campaigns and intuitive flows to enable homeowners to enter the purchase process.

• Built a best-in-class transfer experience: Servicing transfers are notoriously painful. We built a snappy registration process that hundreds of thousands of homeowners have used (75% registration rate, 1.5 minute average completion time). Welcoming and thoughtfully written notifications keep homeowners informed at every step of the way. AutoPay transfers.

• Focused on operational efficiency, to enable scale: Select projects: agent portal that enables efficient calls, homeowner self-serve features, bulk tooling, interactive voice response (IVR) optimization, and AI-assisted call summarization. Loan count scaled by 12x and unit economics stabilized.

• Getting from 0 to 1: Helped build the first version of the product, in partnership with seasoned industry professionals to reimagine what a servicing system can do. This helped Valon secure approval from Fannie Mae to begin servicing mortgages in less than 2 years of the company's founding, which is unheard of in the mortgage industry.

• Company redesign: We realized a business need to rebrand to build homeowner trust and enable the company to scale. Our CEO tasked me with leading the project. In 3 months, I delivered a fresh company brand identity in partnership with internal and external collaborators. This included executing across a wide scope: selecting a new name company name, defining brand vs. product guidelines, updating all branded materials, and launching a new public website. Got executive buy-in and managed relationship with design agency partner (Order) to ensure alignment and efficiency.

• Building the product team: Heavily involved in hiring 2 other Product Designers and 5 Product Managers.

At Mark43, I had the privilege of designing tools for first responders.

• Owned end-to-end design of features and modules across the Records Management System (including Reports, Cases, Evidence, Mobile, and Administrator tools)

• Planned, conducted, and synthesized user research

• Helped shape product strategy in collaboration with cross-functional partners

• Worked with 3 engineering teams and 4 product managers distributed across NYC and Toronto