Own end-to-end strategy and execution of Meta's global Solutions Live education program within Global Business Marketing (Scaled Solutions — Business Education — Content Development), enabling customer-facing teams supporting $160B+ in annual ad revenue.

• Design and develop advertiser training content — sessions, best-practice guides, and product adoption resources — that translates complex Meta ad product capabilities (Ads Manager, Business Suite, Advantage+) into actionable outcomes for advertisers and solutions teams.

• Built an AI-powered attendance tracking tool that automated post-session data collection, eliminating 2+ hours of manual labor per session and enabling real-time reporting on program reach and engagement.

• Rewrote legacy SQL code the team relied on for 7+ years, automating viewership data extraction and saving 5+ hours of analyst time per week.

• Building an AI-to-CRM tool connecting post-training adoption data to revenue outcomes, enabling leadership to measure education's direct business impact.

• Increased global program reach by 35% in Q1 by redesigning multi-regional scheduling and expanding APAC, LATAM and EMEA coverage.

• Collaborate with 15+ Product Marketing Managers to align content to product launches and publish a global education calendar, reducing scheduling conflicts by 40%.

• Delivered 50+ live sessions for 500–2,000+ global participants, achieving 94% satisfaction and driving measurable product adoption lift.

• Introduced ClickUp as the team's first centralized PM system, consolidating historical program data and automating timeline visibility across the global team.

Volunteer Role as member of SLS Executive Team

Built and managed college/employer partnerships; sourced sponsorships and new program opportunities for students.

Standardized partner onboarding, agreements, and SLAs, ensuring clear expectations and consistent delivery.

Planned workshops, mentorship programs, and events with partners; tracked engagement and outcomes to refine offerings.

Volunteer role as member of Philacon Valley’s Leadership Council, leading community programs, partnerships, and events for tech professionals in Philadelphia.

Lead community programs and events that connect tech talent, startups, and local businesses in Philadelphia.

Program-manage meetups, workshops, and giveback events end-to-end—scoping goals, coordinating sponsors and partners, and tracking attendance and feedback.

Collaborate with volunteers and partner orgs to deliver repeatable event formats and improve operations over time.

Own content and communications to drive registrations and member engagement across email and social channels.

• Scaled product enablement and customer education for 2,000+ customer-facing employees across Intuit’s B2B tax solutions, centralizing training intake, prioritizing programs by revenue impact, and publishing multi-region roadmaps aligned to product launches and GTM strategy.

• Led a pod of 3–5 instructional designers and SMEs in agile Jira sprints to develop role-based enablement content for sales, support, and revenue teams, achieving on-time delivery of 100% of sprint commitments.

• Expanded training reach to 80,000+ learners by delivering recurring webinars, product education sessions, and office hours, supporting live Q&A and technical troubleshooting that improved learner engagement scores by 18%.

• Implemented an AI-powered knowledge tagging system to categorize questions, themes, and product resources, creating a searchable knowledge base that reduced repeat inquiries by 25% and accelerated seller and customer time-to-answer.

• Built comprehensive impact reports analyzing attendance, engagement, and survey data that guided executive decisions on program continuation, content investment, and resource allocation for revenue enablement initiatives.

• Designed and delivered practice enablement for 3,000+ attorneys and staff across 30+ global offices, building role-based curricula tied to client development, cross-selling, and legal technology adoption that increased readiness scores by 15–20%.

• Partnered with C-suite leadership, Practice Group Leaders, HR, and IT to prioritize high-impact content and tool integrations, driving a 25% increase in platform adoption and aligning L&D strategy to firm revenue and client success goals.

• Built executive dashboards in Power BI and Tableau tracking adoption, NPS, and business KPIs, providing data-driven visibility into how education programs correlated with attorney productivity and client development outcomes.

• Pioneered the firm’s first AI-powered legal training initiative using Harvey AI, developing educational content that positioned Reed Smith as an early adopter in legal tech and reduced research ramp time for new associates.

• Led and mentored a team of 3 coordinators, standardizing content development processes, playbooks, and SLAs that improved operational efficiency by 30% and enabled scalability of the global L&D portfolio.

• Reduced ramp time by 2–4 weeks for new associates through blended onboarding programs and a global buddy program serving 150+ associates annually, achieving 95% satisfaction and stronger early retention.