• Delivered exceptional customer service while leading a team in a fast-paced environment.

• Oversaw daily store operations, ensuring high standards in product quality and cleanliness.

• Trained and mentored new and existing partners, fostering a culture of growth and teamwork.

• Provided critical support in a fast-paced startup environment, resolving hundreds of international client software issues.

• Managed customer success initiatives remotely, enhancing client satisfaction and retention.

• Developed comprehensive user documentation and in-app walkthroughs to streamline user experience.

• Actively participated in Agile/Scrum processes, contributing to the software development lifecycle as a manual tester.