• Implement new features and functionalities for multiple web applications using Javascript, React, Node, and AngularJS

• Improve, create, and design user interfaces to streamline user workflows

• Collaborate with key stakeholders and product management teams to scope and build effective technical solutions and designs

• Developed, improved, and maintained scripts to automate application deployments using Errbot and Python to enable self-deployment on Slack for developers

• Managed initial setup of new services in GCP using terraform and maintained secret management using Hashicorp Vault

• Provided company-wide Tier 1 and Tier 2 hardware and software system technical support (100+ users)

• Managed day to day IT troubleshooting, user support, device provisioning, and system administration

• Improved logging and monitoring of ticketing system to ensure fast, quality resolutions for issues

• Created processes and documentation for technical support and IT security

• Facilitated and maintain vendor relationships for IT software systems

• Evaluated business needs to effectively implement efficient technology solutions

• Build, install, and test Linux and VMware servers

• Planned, implemented, and maintained laboratory’s quality management system

• Developed ad hoc operational analysis to analyze metrics on existing operating models to identify issues and optimize processes

• Wrote, reviewed, and revised policies and technical documents to demonstrate compliance with state and federal regulations (CLIA and HIPAA)

• Researched, evaluated, and proactively implemented improvements to current clinical processes, product operation workflows, and internal tools

• Supported early and late stage technical development projects to achieve deliverables and align technical development portfolio with pipeline and portfolio planning groups in R&D and Product Development

• Developed technical development strategies, plans, and risk assessments to drive strategic decisions

• Facilitated and lead communication between multiple functional areas to link interdependencies between studies, resolve study issues, process bottlenecks, and communication gaps to ensure successful completion of their studies