• Designed AI-assisted license optimization framework using Okta and Lumos to identify and reclaim unused SaaS licenses, while preserving data through intelligent soft deprovisioning workflows.

• Created internal documentation hub for IAM standards, API workflows, and automation playbooks to standardize IAM operations.

• Deployed device trust automation with Kandji and Intune, ensuring 100% of company-managed devices met compliance baseline before app access.

• Developed Okta Workflows for user lifecycle management, including bulk operations, conditional access enforcement, and automated provisioning/deprovisioning.

• Architected AI-powered IAM automation strategy using Lumos, Okta, Okta workflows, N8N, and Zapier to achieve 94% automation of Level 1 IT requests, including conversational chatbot for intelligent ticket creation, prioritization, and routing in Freshservice.

• Created and managed end-user accounts in Okta & Azure AD.

• Collaborated with cross-functional teams to implement and optimize MDM solutions, including Kandji & Intune.

• Provided comprehensive technical support to C Level Executives, addressing issues related to both software and hardware.

• Optimized application access removal process and automation by utilizing a combination of API calls

and Okta Workflows.

• Integrated Beyond ID with Okta environment to create a passwordless environment for accessing

applications through Okta using passkeys.

• Updated and created JamF scripts for self-service applications and other JamF policies.

• Performed training sessions for the team to learn tools like Google Admin, Okta Admin, Okta

Workflows, testing and troubleshooting best practices, and JamF MDM.

• Revised and created workflows for partner teams like People Ops, Security, and SRE to help

automate their processes.

• Integrated 80+ applications with Okta for SSO and SCIM setups

• Utilized Okta workflows to optimize onboarding, offboarding, and application automation by creating 50+ workflows.

• Managed the company's fleet of devices using Microsoft Endpoint Manager and JamF, ensuring streamlined operations and enhanced security across multiple platforms.

• Optimized application access process and automation by utilizing a combination of API calls and Okta Workflows.