New York City Metropolitan Area
• Designed AI-assisted license optimization framework using Okta and Lumos to identify and reclaim unused SaaS licenses, while preserving data through intelligent soft deprovisioning workflows.
• Created internal documentation hub for IAM standards, API workflows, and automation playbooks to standardize IAM operations.
• Deployed device trust automation with Kandji and Intune, ensuring 100% of company-managed devices met compliance baseline before app access.
• Developed Okta Workflows for user lifecycle management, including bulk operations, conditional access enforcement, and automated provisioning/deprovisioning.
• Architected AI-powered IAM automation strategy using Lumos, Okta, Okta workflows, N8N, and Zapier to achieve 94% automation of Level 1 IT requests, including conversational chatbot for intelligent ticket creation, prioritization, and routing in Freshservice.