• Led the design and research for customer-facing experiences of MasuMutual Coverpath, a tech-focused web application that sells life insurance entirely online.

• Guided the design process for the transition of the company from an insurance provider to a SaaS company, including the development of a new SaaS platform.

• Led the design and optimization of SaaS client GraceKennedy's creditor life insurance products.

• Designed an award-winning, interactive prototype that received recognition from Adobe, driving worldwide donations to the Ocean Agency's Reef Star organization.

• Led the design of a global campaign site in partnership with the UN Environment Programme for an open-source exhibition, amplifying its reach and impact.

• Collaborated with a team of four graduate student leaders in planning and running UX-focused events on building connections between Pratt students, alumni, and UX professionals

• Organized 24 events, including workshops, professional talks, office tours, and two day-long UXathon events, aimed at enhancing student UX skills and increasing exposure to the UX community.

• Oversaw usability evaluations and heuristic evaluations of an environmental data monitoring dashboard created with Grafana.

• Directed usability evaluations of accessibility way-finding kiosk project for Pratt Institute campus in a team of three.

• Presented reports and recommendations to various stakeholders.

• Improved kiosk menu navigation, information box, and 3D map interaction

• Increased user satisfaction ratings by implementing recommendations.