• Assembled and configured all-in-one computers, including network setup and software installation.

• Handled patron support calls and created service tickets in ServiceNow.

• Performed diagnostics and maintenance on peripherals and printers; assisted patrons with print jobs and device troubleshooting.

• Updated device drivers, managed equipment loans, and conducted inventory counts.

• Assisted in teaching middle school students about the science of smart cities and how topics such as Transportation, Wireless Communication, and Energy can be integrated into their own hypothetical cities using Arduino.

• Managed inventory, taught students how to create their own Arduino circuits, and developed course curriculum.

• Provided personalized one-on-one tutoring with students in courses such as Introduction to Programming & Problem Solving and Data Structures & Algorithms.

• Guided students through curriculum concepts and provided practice questions to refine their understanding.

• Adapted teaching methods based on student preferences and needs.