Mentor future UX leaders in all UX design practices and concepts, with specific attention to delivering the maximum business value of design.

In my role as a Senior User Experience Consultant at EMC Insurance Companies, I craft customer journey maps and design opportunities to align with company objectives.

• Developed high-level UX strategies to meet OKRs and KPIs.

• Documented specific design enhancements to support user and company goals.

• Collaborated with cross-functional teams to ensure successful implementation of UX initiatives.

Strategized with product, design, and engineering teams to overhaul large group insurance underwriting tools.

• Led UX analysis and design initiatives for more than ten high-visibility customer accounts,

championing the planning and development of UX design systems and solutions that improved design

capabilities, grew user engagement, and streamlined design processes.

• Oversaw the delivery of over 15 sprint-centric designs, along with engineering prototypes and

specifications; implemented UX design processes and resources that accelerated the completion of

design project deliverables.

• Reduced design churn by managing the creation and delivery of a tokenized UX design system that

automated design changes eliminating the requirement to manually implement new UX designs.

Contributed to Citi Bank private banking and the new Citi Bank design style guide and component library, and a novel Figma Tokens design solution for client Neighborly.