June 2025 - Present: Gemini in Chrome

October 2023 - June 2025: Supply & Demand Management (SDM), part of YouTube Trust & Safety

August 2021 - October 2023: Agent Assist, part of Gemini Enterprise for Customer Experience (fka Customer Engagement AI / Contact Center AI): https://cloud.google.com/products/gemini-enterprise-for-customer-experience

Worked on telephony software used by our call center agents to service our corporate customers. Wrote new API features for voice biometric services written in Java Spring Boot. Implemented transfer & agent search functionality in softphone widget written in React.

Implemented drag and drop widgets & personalization features for company intranet portal using React. Designed and built an log tracking development tool using React, Node.js/Express, and MySQL.

Enhanced and designed core features of open courseware web application used to train over two hundred college students in operating heavy machinery. Implemented a user survey system using VueJS and AWS AppSync, DynamoDB, Lambda.