• Led development of automation system to convert term life policy to whole life policy for Coverpath system in TypeScript, Angular, Node.js, PostgreSQL, RabbitMQ, and AWS, saving 20+ hours weekly in manual processing and $40,000+ annually in operations costs.
• Implemented new customer policy application filings interface using TypeScript, Angular, Node.js, PostgreSQL, and AWS, scaling daily submission from less than 10 to 100+, driving user acquisition, and $2.8M in revenue.
• Rebuilt customer-facing intake UI with TypeScript, Angular, Node.js, PostgreSQL, and Figma, partnering with UX to analyze user feedback and usability testing, improving overall customer satisfaction by 40%.
• Overhauled customer application data retrieval process utilizing Haven’s ORM with PostgreSQL, TypeScript, and Node.js, lowering database load and reducing query latency by over 30%.
• Implemented Nacha-compliant payment authorization and retry workflow utilizing TypeScript, Angular, Node.js, and PostgreSQL, integrating real-time bank account validation and partnering with downstream billing teams, preventing regulatory fines.