Atlanta, Georgia, United States
As a direct report to the Senior Analytics Manager enabled data-driven decision-making by partnering with business-owners, agency partners, and operational stakeholders to generate insights and business intelligence.
• Built anomaly detection mechanisms using time series and isolation forest models to detect unusual sales activity and identify budding trends in the organization.
• Experience building advanced SQL queries to process large amounts of data incorporating complex calculations
• Designed 40+ Tableau dashboards used by C-level executives, program managers and sales operators
• Well-versed with tableau concepts such as LOD calculations and dashboard actions to generate advanced analyses
• Well versed with data cleaning, extraction and transformation using Python-SQL-R scripts
• Experience presenting analyses and findings to senior management, including the CMO of Orkin USA
• Created automated scalable data transformation and cleaning workflows using Python and SQL
• Improved Rollins’ churn reduction and loyalty program by designing LightGBM based model achieving 30% ROI
• Used Time series analysis with Bollinger bands to create anomaly identification mechanisms in business operations
• Improved Rollins’ customer mix by creating a Lifetime value maximization algorithm & generating ~$10M in CLV
• Saved 600+ hours of field workforce time by implementing an automated CRM lead import process using Python