Summary:

Serve as a Senior Technical Project Manager supporting enterprise IT governance and project delivery for the Library of Congress PMO. Lead complex IT programs, modernize PMO quality evaluation processes, and strengthen governance frameworks to improve consistency, transparency, and performance across portfolios. Manage full project lifecycles using Agile, Waterfall, PMLC, and SDLC best practices.

Key Contributions:

• Direct scope, schedule, risk, and resource management for high-impact IT programs, ensuring on-time, on-budget, and fully compliant delivery.

• Lead full lifecycle activities including requirements analysis, system design, implementation, O&M, and handoff to operational teams.

• Perform detailed risk assessments and develop mitigation strategies to maintain alignment with business needs and stakeholder expectations.

• Develop dashboards, KPIs, and metrics-based reports to improve visibility, track progress, and support leadership decision-making.

• Designed and built a Jira-based proof of concept to modernize the Quality Evaluation (QE) Monthly Review Process—streamlining workflows and improving transparency.

• Collaborated with PMO leadership to standardize QE workbooks, templates, and criteria, improving evaluation consistency and reporting accuracy.

• Identified gaps in review cycles and implemented process improvements that enhanced efficiency, collaboration, and delivery outcomes.

• Partnered with stakeholders to define IT strategies, build roadmaps, and ensure successful delivery aligned with LOC priorities.

• Managed budgets and resource allocation across portfolios, prioritizing projects for maximum strategic value.

• Created and maintained detailed project plans including critical paths, dependencies, and resource forecasts.

• Authored workflows, process diagrams, templates, and contingency plans to support compliance, continuity, and knowledge transfer.

Summary:

Served as a Senior Technical Project Manager leading complex digital and enterprise website initiatives for global clients. Oversaw full project lifecycles, strengthened delivery processes, and aligned business, UX, and engineering teams to deliver scalable, high-quality technology solutions. Utilized Agile and Scrum methodologies to drive strategic planning, operational efficiency, and measurable results.

Key Contributions:

• Led enterprise website and technical development projects focused on business value, user experience, and scalable IT architecture.

• Managed scope, budgets, resources, schedules, and risks for technical and creative teams while maintaining clear stakeholder communication.

• Drove delivery through structured planning, sprint management, and cross-functional alignment to ensure consistent execution.

• Partnered with leadership to identify process gaps and implement improvements that enhanced operational efficiency and delivery quality.

• Facilitated collaboration among UX, engineering, product, QA, and leadership teams to ensure technical and business requirements remained aligned.

• Directed change management efforts including documentation, training, and communication to support smooth adoption of new processes.

• Created detailed Confluence and Jira documentation for technical specs, QA workflows, deployments, and content operations.

• Balanced usability and technical needs by delivering digital solutions optimized for performance, scalability, and long-term maintainability.

• Managed full-lifecycle delivery of 15+ Adobe AEM website implementations, improving digital engagement and operational workflows.

• Built accurate project forecasts by assessing scope, capacity, and velocity; proactively removed blockers to maintain timelines.

• Provided coaching to cross-functional team members to strengthen communication, collaboration, and delivery maturity.

Summary:

Served as a UX Design Consultant supporting the redesign of Allpro Health Staffing’s responsive website. Led user-centered research, Agile delivery activities, and end-to-end design efforts to improve usability, navigation, and overall customer experience.

Key Contributions:

• Collaborated with a cross-functional Scrum team to plan, execute, and deliver a responsive web design project aligned with business goals.

• Utilized Agile/Scrum methodologies—serving as Scrum Master—to guide the UX design process, manage sprint activities, and ensure timely delivery.

• Conducted comprehensive UX research using user interviews, surveys, observation, and usability testing to inform design strategy and validate solutions.

• Documented user requirements, screen designs, functional flows, and design recommendations to support development and alignment with business needs.

• Prepared and presented research insights, usability findings, and final design deliverables to stakeholders to drive decisions and secure approvals.

• Translated business requirements into functional wireframes, polished screen designs, and interactive prototypes in Figma.

• Applied user-centered design principles to improve site structure, accessibility, and overall user experience.

Summary:

Completed an immersive UX Design Fellowship focused on user-centered research, digital product design, and rapid prototyping. Led multiple end-to-end design projects, applying UX methodologies to solve real user problems and deliver intuitive, functional design solutions.

Key Contributions:

• Conducted full-cycle UX research and design for 4 cross-disciplinary projects, from discovery to final presentation.

• Collected and analyzed user behavior data through user testing, interviews, observation studies, and surveys to uncover insights and validate design decisions.

• Communicated findings effectively and presented project deliverables to instructors, stakeholders, and peers with clarity and strategic rationale.

• Translated business requirements into functional wireframes, interactive prototypes, and high-fidelity designs using Figma and InVision.

• Built comprehensive style guides and specification documentation to define product visual identity, design patterns, and interaction standards.

• Applied UX principles such as persona development, information architecture, user flows, and usability testing to improve product usability and engagement.