• Worked with key stakeholders to identify KPIs and define project specs and requirements.

• Developed landing pages, templates, and SEO projects using brand guidelines to support business objectives.

• Implemented event and conversion tracking using Google Analytics 4 and Google Tag Manager.

Provided long term support for CMS and CRM platforms including WordPress and Webflow.

• Collaborated with a small team of engineers to define product roadmaps, feature specs, and review code.

• Developed reusable UI components for an internal design system using TypeScript and React.

• Developed and maintained core product features in multiple React and React Native applications.

• Developed corresponding GraphQL APIs and backend services in a Dockerized multi-tenant application using Go, GORM, and regionalized PostgreSQL databases hosted on Google Cloud Platform.

• Led the development and launch of an animated, multilingual marketing website in collaboration with key stakeholders and Koto, a design agency based in London, England.

• Contributed to the initial prototyping and launch of the Need mobile app on iOS and Android.

• Led the development of several marketing websites including goguardian.com and peardeck.com.

• Built goguardian.com from the ground-up using React, Gatsby.js, and GraphQL hosted on AWS.

• Worked closely with product marketers, content managers, and designers to develop custom landing pages, components, forms, and SEO content to drive website traffic in support of marketing initiatives.

• Integrated multiple CMS and CRM platforms including Contentful, Webflow, Hubspot, and Salesforce.

• Implemented event tracking to measure visitor behavior and ad campaign performance using Google Analytics.

• Authored technical documentation, training video scripts, and hundreds of help center articles.

• Designed, built, and launched a help center website using Zendesk CMS.

• Developed training processes, interviewed support candidates, and trained new team members.

Standardized issue reporting workflows reducing average ticket resolution time by 58% over 6 months.