• Successfully managed a restaurant, increasing sales by 45 percent through quality food, exceptional service in 4 months from a grand opening.
• Created a new business through community involvement and active public relations programs.
• Developed marketing campaigns to increase a visibility of the restaurant, analyzed market demographics, defined the target market, and determined advertising strategy.
• Trained service staff to enhance customer service skills and increase profits through suggestive selling.
• Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and increasing customer loyalty.
