Team: Trusted Data and Access Management Team

Currently working on secrets management, contributing code as an engineer while serving as a team leader via technical program leadership, metric reporting, OKR development, sprint planning and peer development. I recently graduated from the Dropbox LEAD program, an exclusive leadership program for high potential under represented minorities at the company. On the admission assessment, I scored "high potential" across all pillars: intellectual, people, change and motivation.

Serving as a Technical Program Manager for our Incident Management Program and writing software for the Engineering Platform.

• Technical Program Management (30% of the time) - Work cross collaboratively with customer support, engineering managers and ICs to define an Incident Management Process. Wrote documentation and lead training on the new process. Manage all operational stages of SEV lifecycle, ensuring all SEVs are well documented, have a post

mortem meeting and define clear action items aimed at preventing a similar incident. Regularly respond to feedback to improve the process for all stakeholders.

• Software Development - Wrote a module for supporting SMTP Relay as an email agent to support a high profile customer. Worked directly with the customer to

understand requirements, wrote detailed usage documentation and worked with CSM to train users on the new process.

• UX Research - Developed an Engineering Platform Survey to assess current needs of a broader engineering team. Analyzed results, and gave recommendations for

Platform strategy based on learnings. Partnered with the UX Research team to co-facilitate focus groups of engineers to understand the current sentiment of code review.

• Intern Engineering Manager - Developed a detailed project plan for a software engineering intern, incorporating teaching and learning best practices to ensure the development and demontration of skill proficiency. Served as a mentor, but also manager by providing regular feedback and guiding the intern through performance improvement exercises. As a result, the intern received a full-time offer, and the project plan is now used as a exemplary model for the annual intern program.

• Tech Lead - Developed long-term team vision, mentored team members, & led large cross-functional initiatives.

• Technical Program Management - Led and executed three metro isolation Disaster Recovery tests (DRTs) with the Networking team. Organized weekly meetings, tracked technical actions, coordinated with service on-calls, wrote impact documents, led real-time DRT execution, and authored retrospectives. Achieved a 4-hour Recovery Time Objective (RTO), significantly reducing operational risk.

• Direction and Strategy - Presented team strategy during company-wide “Trustober” talk. Worked with the Networking and Data Center Operations teams to analyze risk to physical data centers and define abort criteria for which we should trigger a failover to mitigate risk caused by a catastrophic event located near the core data center.

• Software Development and Design - Contributed to failover tooling in GoLang. Designed and implemented a reliable, production-ready distributed system for failovers with persistent state, centralized logging, monitoring, and a multihomed architecture. Mentored a summer intern to build a system for detecting single-homed services, resulting in a full-time offer.

• Operations - Served on a 24-hour on-call rotation, serving as button pusher for failing Dropbox from one data center to another monthly (5+ performed as button pusher), as well as being trained and available to perform a failover in the event of a natural disaster, within 2 hours of notification.

• Software Development - Added features to web and desktop clients. Built with a combination of Python and Typescript.

• Operations - Served on a 24-hour on-call rotation servicing customer product bugs. Triaged, investigated, and debugged technical issues while communicating progress to Customer Support via Jira. Facilitated a postmortem for a large customer outage with CX and Product stakeholders.

• Completed special project on Developer Virtualization team as a means to switch from SRE role to SWE. Later transferred to Product team.

• Software Development - Worked with the Data Center Ops team to introduce new Mac devices into their existing repair workflow. Built an integration between Jira and the Mac health checker that created tickets when a device failed. Ensured a quick repair cycle for new devices, improved reliability, and efficiency for the Data Center team saving an estimated ~200 engineer hours per quarter. Built with Golang, Python, and Grafana.