Seattle, Washington, United States
Data Visualization Dashboard
• Led design and delivery of a real-time customer data dashboard using Tableau and Power BI, backed by Azure, Databricks, NoSQL/SQL, Python, and PySpark.
• Defined data structures and compliance requirements to support live aggregation and visualization, enabling clients to better understand customer profiles and drive data-informed decisions.
Customer FAQ Chatbot
• Developed and deployed a chatbot powered by vector databases and OpenAI NLP (Streamlit, OpenAI APIs) to surface accurate customer information.
• Reduced customer service center load by 20%+ and optimized data storage costs by introducing automated query handling and knowledge retrieval.
Computer Vision Application
• Product-managed the build of an inventory recognition tool with React and Azure Machine Learning, trained on 1K+ images.
• Reduced food waste by 20–30% and cut expenses by 10%+ by enabling automated classification of inventory items, improving sustainability and cost management.