• Created banner design, LinkedIn posts, PowerPoint presentations, and website materials for Elevate, an annual high-profile airline conference.

• Created scripts and conducted usability testing for User Management System and other internal software.

• Helped Build and maintain Design System through Figma; updated documentation through Zero Height.

• Held leadership position on the Design Systems Council.

• Performed evaluations and created/updated new features on software called Architect, used by pricing analysts in Airline companies.

• Co-hosted and led Design workshops with teams and other groups using the AJ and Smart Framework.

• Created User Flows and Customer Journey maps for various projects and presented to upper management.

• Continually made incremental/minor improvements to the Architect system for better/faster/smoother outcomes.

• Collaborated with Product Managers to understand the goals and objectives of the user, assuring the best outcome that benefited the users.

• Facilitated in building Design Library, making sure the UI components met WCAG accessibility compliance.

• Collaborated closely with the engineering team to define features; contributed to the overall direction of the product and ensured a high-quality implementation and user experience.

• Researched new user interface trends and develop and maintained style guides to support mobile, web, and iPad interfaces.

• Independently conducted research using usability testing and in-depth interviews

Conducted Contextual Inquiry with fitness studios