• Performed manual and automated Quality Assurance testing for multiple scrum teams, ensuring that all completed user stories were fully tested and passed acceptance criteria and regression scenarios

• Wrote and maintained automated contract-based integration test suites for public API endpoints

• Designed, implemented, and maintained automated end-to-end test framework for web-based UI application

• Monitored automated test runs in CI/CD pipeline to identify and log defects caught by test failures

• Wrote and executed formalized test plans for major features and functionality

• Sole automated QA on a team of 8 developers, responsible for writing, maintaining, and optimizing automated end-to-end tests for a web-based application

• Wrote automated test suites for all pre-existing product functionality and continually update and add new test suites for newly developed functionality

• Responsible for monitoring automated test runs in CI/CD pipeline to identify and log defects caught by test failures

• Perform manual QA testing as needed when automated testing is not viable or suitable

• Contribute to User Experience design and make code and CSS changes in React UI

• Performing manual QA testing for new features and bug fixes on multiple products, including both web-based and desktop applications

• Creating, reviewing and updating automated tests using JavaScript and WebDriver IO

• Tracking features, acceptance criteria, and bugs throughout entire Software Development Life Cycle

• Writing and executing formal Test Suites for new features and regression tests

• Managing Manual Test Suite creation and executions through Xray for Jira

• General regression testing and release acceptance testing

• Participating in Scrum team practice of Agile methodologies

• Defect tracking in an Agile environment using Jira

• Debugging and root cause analysis on software defects

• Contributing to front-end web design with graphic creation, user interface design, and user experience evaluation

• Performed manual Software QA Testing for bug fixes and new features in Agile environment

• Wrote code changes in Ruby on Rails to fix minor bugs and improve usability/user interfaces

• Recreated and determined root cause for all customer-reported bugs, using JIRA to document details for software developers

• Provided input and information on existing functionality and customer pain points to Product Management during new feature planning

• Assisted support team members with escalated customer support tickets to educate and instruct in functionality and troubleshooting techniques

• Provided comprehensive training in all platform functionality for new support team members and provided ongoing coaching and development