• Built a chat application integration to handle the most demanding customer workloads and unlock major sales expansion opportunities

• Provided a simple mechanism in the existing UI that calls out to a distributed process to synchronize user hierarchy management with Salesforce saving product administrators hours of manual labor

• Implemented a consistent test runner output format across all unit tests, integration tests, and end to end tests to significantly reduce lead time for changes and utilize automated flaky test detection

• Served as Tech Lead for the Users and Account Management Team which allowed me to travel worldwide to train new engineers following multiple mergers and acquisitions

• Led the DevOps Crew which enabled me to spend 20% of my time planning and implementing major DevOps initiatives across the organization, including containerizing all of our previously virtual machine based microservices

• Created a new, lower priced billing option for our largest customers by implementing a unique counting mechanism in our usage based billing system that would dedupe redundant data which saved customers tens of thousands of dollars and increased retention of critical accounts

• Delivered a redesigned, accessibility approved navigation to unify the application experience across a multitude of frontend applications with distinct UI patterns

• Updated documentation, dependencies, logging and monitoring capabilities for the public API service responsible for essential customer integrations and third-party application development

• Configured custom reporting, honeypots, and reCAPTCHA to harden the security of public forms handling hundreds of requests per second

• Planned and executed travel logistics with multiple groups including cars, buses, flights, and hotels across the country

• Advanced and managed live sound production for artists performing shows in venues ranging from small clubs to full-size arena

• Collected and reported all financial activity with business management