• Lead technical remediation efforts for PayPal Branded Checkout, focusing on error identification and triage.

• Manage a dedicated team to reduce error rates across all Branded Checkout integrations, recovering approximately $10M in revenue.

• Maintain and prioritized a roadmap of proposed fixes to enhance customer experience and streamline operations.

Lead payments consulting portfolio (12B+ total payments volume) with a focus on driving business with PayPal's largest merchants. Focus on payments optimization strategies to improve performance for PayPal’s top merchants.

Key Focus Areas: Payments orchestration and vaulting strategies, payments expansion, authorization & conversion rates, performance benchmarking, payments lifecycle management.

Vertical Subject Matter Expertise: Subscriptions, Gaming, Marketplaces, Travel (airline, hotels, online travel agencies), E-Commerce

• Solve sensitive business process issues for top merchants

• Engage in a number of critical merchant partnerships and engagements to protect existing revenue and develop new revenue streams

• Develop collateral, thought leadership, and internal trainings to improve team payments knowledge and performance

• Develop and provide account teams with the necessary information to engage with merchants and mitigate primary issues

• Analyze and review merchant payments performance to recommend business strategies and available solutions

• Introduce and scale the rate of product adoption for enterprise scale merchants

• Consult with merchants on opportunities to improve their conversion and authorization rates

• Consult with merchants on commerce transformation related initiatives

• Consult with enterprise clients to meet and exceed their payment needs

• Contribute to the development of projects that lead to new customer acquisition channels

• Consult merchants on the impact of network and issuer related changes on their business