• Responsible for hands on and directed design of Samsung Elite mobile app for Best Buy

• Lead Omanichannel BOPIS initiatives with Best Buy to 1M+ revenue in 2022

• Lead Customer Care & Zendesk integration for improved customer feedback and response

• Increased retention due to higher NPS scores and reduced churn

• Improved agile processes through automation & design systems

• Coached Juniors Designers in a face paced environment with multiple projects

• Dual Role as a Product Manager in 2022

• Redesigned Samsung+ and Samsung Members mobile apps for iOS & Android

• Contributed to Samsung Members 8 million monthly active users

• Contributed to Ecommerce reaching 1B+ in revenue

• Responsible for design of App Annie Mobile App for both iOS & Android platforms

• Worked directly with Engineering team based in Beijing, China (26 weeks travel)

• Created Pattern Library & Design Systems to improve workflow efficiency

• Complete redesign of both iOS & Android

• Solved problems based on Product Goals, Analytics, UX Research, Competitor Research

• Day to day Wireframes, Prototypes (Flinto, Xcode), High Fidelity, Proof of Concepts

• Responsible for product roadmap of the App Annie Mobile App impacting 20K+ customers

• Data-driven decision making, prioritization of features based on business needs & customer

value, while shipping successful products every 3 weeks

• Increased app user base 50%, usage 80%, Retention 30 Day 140%, App Store Ratings to 4.5 in 9 months

• Influenced Tech Stack improvements, API Evolution, and content delivery from various sources

Agile Methodology, Daily Scrum & Team Meetings

Unite4:Good, based in Illinois, acquired Tribal Technologies Jan 1, 2015. In Feb 2015, Unite4:Good then laid off staff in Illinois and California, based on company hierarchy changes from management on down, in an effort to reduce costs.

• Protoyping of Unite4:Good mobile application with Xcode for iOS

• Worked with team of engineers in Illinois to improve front end of web platform