• Reduced risk of continuous deployment by introducing integration tests for core features using rspec and capybara.

• Improved performance of recurring background jobs by measuring queue wait times and reassigning resources.

• Developed an automated, scalable email series scheduling system using a Rails backend and React frontend.

• Reduced churn and cost of goods sold by removing non-revenue generating monthly plans.

Promoted after demonstrating an aptitude and passion for technology by learning Ruby on Rails.

• Managed a team of 4 responsible for transformation, standardization, and distribution of disparate voter datasets.

• Reduced fulfillment time of inbound, reactive work over 50% by building an issue tracker built on Rails.

• Automated common administrative tasks required for large scale customer implementations.

• Facilitated delivery of 100 million emails monthly and pioneered company-wide spam prevention techniques.

Took on a more technical role on the Professional Services team focusing on the infrastructure of email marketing systems. Learned the technical details and culture of bulk email delivery.

• Managed reputation of pooled and dedicated IPs delivering 50+ million emails monthly.

• Imported data for new accounts using PostgreSQL, MySQL, and Ruby, increasing trial conversion.

• Trained account managers and customers on email best practices, increasing opens and clicks.

• Prevented spam and black listings by training new senders and removing malicious ones, resulting in decreased deferrals.

After working on the platform for more than a year, NationBuilder offered a role growing Expert program. The Expert program is a professional credential similar to the Google AdWords certification.

• Grew program participation from 55 to 548 members year over year.

• Conducted live, online product trainings.

• Created written documentation on product use.