Managed 3 tech teams for data-platform and data-as-a-service products that removed Highly Sensitive Human Data and ensured compliance with data-sharing regulations across company marketing and customer outreach.

• Protected data privacy of 5M+ users by owning project that masked & removed Highly Sensitive Human Data in 40% of datasets.

• Implemented Agile best practices and a production support process across 2 tech teams, reducing the number of code vulnerabilities per month by >80% & reducing the average resolution time by >90% within 3 months.

• Spearheaded impact assessment for previously overlooked system bugs that affected 3500+, or 25%, of team’s datasets.

• Addressed user issues effectively and efficiently by creating a new user bug triaging process that included feedback forms, dedicated support engineers, bug fix refinement and prioritization, solution implementation, & user communications.

• Launched a user research initiative for the Product Learning and Development Council and product college study group, creating detailed user insights that informed event planning and programming by the HR team.

• Created and presented an end-to-end product demo to 100+ internal technologists for internal conference, Data Week.

• Boosted team engagement and engineering work ownership by initiating Agile tech team best practices like a production on-call system, all-engineer pointing, streamlined meeting agendas, etc.

Owned full product line for full-stack B2B2C software that enabled call center agents to service customer accounts in collections.

• Steered a tech team of 5 engineers through discovery & implementation of 7 features and feature enhancements.

• Delivered a feature from 0 to 1, working with designers, analysts, & engineers to waive late fees for customers in disaster zones, aiding 75k customers for Hurricane Ian & Fiona alone, leading to $2.3M in total savings for crisis-impacted customers in 2022.

• Drove a late-fee waiver for customers through the entire product lifecycle: gaining buy-in from 30+ cross-functional stakeholders in legal, operations, business, and tech; and directed the roadmap and execution plan across 3 tech teams.

• Developed product roadmap, refined features & collaborated cross-functionally to de-risk timelines, enabling team to complete 96.6% of committed work on time in Q2.

• Prevented 7,500 users and $245M of debt from going into collections by reducing time-to-market from 10-12 weeks to 3 weeks and influencing stakeholders to swiftly update minimum card payment software after federal interest rate hikes of Spring 2022.

• Advocated for customers and reduced the financial burden on lower-debt customers by 75% while still bringing in $4.12M in additional annual revenue by convincing business stakeholders to change interest-rate policy.

• Planned the Recoveries Payment features 1-year roadmap with full accountability over Agile scrum team and all deliverables.

• Planned an overall software migration roadmap, prioritized must-have MVP features, and removed bottlenecks across 4 tech teams–all while directing Payment feature roadmap and addressing long-overdue tech debt.

• Reduced product delivery time by a month by initiating a closer product-design partnership, unblocking the design lead, and sharing product insights and strategy, all of which enabled our design partner to focus on top 15% of features.

Impactful is a platform for technologists to develop their careers in social good by connecting them with socially-impactful opportunities and with other impact-driven technologists.

https://weareimpactful.org/

• Launched a platform with a team of 4 to give technologists the opportunities and network to pursue socially impactful tech careers (React)

• Directed product ideation, user research, & feature prioritization for website based on use data & usability studies, paring down MVP features by 60% to enable more rapid development of 3 most user-requested features

• Managed communications, marketing, & grant writing, acquiring 5,000 users in the first month & $50,000 in funding

Mozilla’s Fix-The-Internet MVP Lab is an 8 week-long incubator to mobilize & fund products and technologies that enable everyone to connect and build a better society

• Selected in top 5% of teams from around the world (24 out of 520) to receive mentorship from top serial entrepreneurs and $2,500 grant per person

• Build Impactful, a website for technologists to develop their careers in social good by connecting with socially-impactful opportunities and other impact-driven technologists