• Delivered on product roadmap milestones by providing UX support via roadmap planning, user research, wireframing, workshops, prototyping, and UX/UI design

• Collaborated with researchers to create research plans, craft clickable prototypes, and conduct user testing to inform designs

• Championed user needs and promoted UX best practices, like usability heuristics and accessible design, by representing UX in the product partner triad (product, engineering, and UX)

• Designed solutions in Figma with annotations and interaction notes to improve readability for all stakeholders involved

• Worked closely with engineers throughout the design process to ensure solutions were attainable from a technical perspective

• Redesigned a chatbot builder tool that decreased the engineering time required to launch a chatbot from 10 days to 3 hours

• Researched and designed a platform for Indeed Hire users to access data and reporting needed to reach business goals, helping alleviate 10+ major pain points

• Influenced product design by providing concise and informative content strategy and in-product microcopy

• Performed content audits & heuristic evaluations on existing flows to identify opportunities to improve the user experience

• Built and contributed to content guides to promote the importance of language consistency across the product/organization

• Created and maintained assets for the Sales teams to improve client interactions