Lead and develop a team of Administrative Specialists providing high-touch support to senior leaders across multiple organizations. Drive operational efficiency, build inclusive team culture, and contribute to program-wide initiatives.

• Led a team of up to 10 Administrative Specialists supporting senior leaders across multiple organizations, providing stability through periods of significant leadership change

• Identified and shared insights on leader operations to enhance specialists' proactivity and anticipatory support

• Tailored coaching to individual specialists' career goals and working styles, empowering team members to co-facilitate summits, lead guest speaker sessions, and pursue leadership opportunities

• Led cross-functional team to create 4 scaled tools tied to gathering leader feedback— now used program-wide for more than 350 Administrative Specialists.

Range of team leadership with oversight of manager tasks for Sr. Executive Assistants in Admin Center of Excellence. Established and implemented Long Range Plans, Objectives Goals Strategies, and measures. Executed performance-based feedback of fifteen, high-performing Sr. Executive Assistants from C-Suite.

• Incorporate process improvements to COE including the addition of two new roles to support our growing business

• Define growth opportunity for two new business and implement support models for the needs in this space by implementing VA support to more than 15 Directors, giving the Pet business opportunity to drive sales and growth. Resulting in the growth of the COE by 7% over the course of a year.

• Develop and implemented new long-range plan for COE and on target to achieve 15% growth within a year

Consult and partner with talent leadership to develop and identify positions specific staffing. Manage all Talent and Organization capabilities supporting material i.e. generating and updating of videos, bite size learnings guides, and making sure availability of translations for employees and manager of people trainings. Deliver effective analysis support to three talent directors in the implementation of talent strategy across the respective eight global functions.

● Directed and executed analysis by Identifying, validating, and implementing changes in global business process data factor for key employee lifecycle process to incrementally improve process efficiency and effectiveness

● Designed and introduced a smooth process for executive coaching while minimizing approvals criteria that accelerated the process and decreased the kickoff process from 8 weeks to 7 weeks

● Restructured and improved performance management process by utilizing Workday, ServiceNow, and Cornerstone for immediate availability of documentation, videos, and translations to 14K global employees

● Determined need to improve and reform the landing page for performance management documentation, resulting in a one stop shop for performance management lifecycle documentation

Provided a full range of team leadership with oversight of supervisory tasks for Administrative Assistants in Admin Center of Excellence. Established and implemented policies, goals, objectives, and procedures, conferring with Director and Officer level employees. Executed performance-based feedback of twelve, high-performing admins from four business units. Explored, organized, and prioritized multiple assignments and regulated all back-up support to reduce overtime and the need for hiring temporary services.

● Recommended and presented continuous process improvement ideas, shared administrative best practices, and directed admin service handbook content to standardize process for the Admin Center of Excellence

● Designed and introduced new enhancement training program and awarded with the opportunity to travel to Guatemala for providing training that optimized the customer satisfaction scores by 5%

● Delivered leadership to a team of 17 administrators through change management initiative due to the massive restructuring, resulting in improved job satisfaction, productivity, and individual customer satisfaction scores

● Cultivated and fostered business leader relationships and implemented key support initiatives on employee capacity and skill base for top executives assistance to ensure suitable administrative support capacity levels

Planned and coordinated all activities associated with VP’s, fiscal calendar, meetings arrangement, and events organization for senior management to streamline operations of one Vice President and four directors’ office. Led complex diary management, domestic and international travel and expense arrangements, and visa management with a flexible approach to changing itineraries. Implemented processes that improved operational efficiency, produced high-level communications, coordinated printings, and collected materials for cross department meetings.

● Established and utilized a well-organized approach for the collection of important and confidential documents for companies’ quarterly board meeting and uploaded and reorganized documents to a diligent program

● Organized and structured innovative branding material i.e. logos, templates, newsletter documents, and posters for the department consisted on a team of over 100 employees

● Championed the management and retention of 400+ boxes of record related items through Versatile system