ServiceNow developer with expertise in ITSM and ITOM, specializing in automating workflows for financial institutions to enhance operational efficiency and regulatory compliance. Skilled in developing and customizing ServiceNow applications using App Engine Studio, integrating with financial systems via REST/SOAP APIs, OAuth, and MID Server. Proficient in JavaScript, Glide API, UI customization, and performance optimization. Strong background in implementing security policies and ACLs to ensure compliance with PCI-DSS, SOX, and GDPR. Adept at designing automated workflows and leveraging Flow Designer to streamline approvals, notifications, and task management.

Specializing in designing and customizing applications to improve workflow efficiency and compliance. Proficient in configuring ITSM modules, automating Service Catalogs, and integrating ServiceNow with healthcare systems like Epic and Cerner. Skilled in JavaScript, Glide API, Business Rules, and Script Includes to streamline healthcare processes. Expertise in implementing security measures, including ACLs, RBAC, and encrypted data handling, ensuring compliance with HIPAA and PCI-DSS. Adept at developing Performance Analytics dashboards, customizing mobile apps, and deploying Virtual Agents to enhance user experience and support automation.

Expertise in configuring ITSM modules, automating workflows, and optimizing platform performance to enhance business operations. Skilled in using Flow Designer to streamline processes, reducing manual effort and improving efficiency. Proficient in JavaScript, Glide API, and UI customization, including forms, lists, portals, and interactive dashboards with Performance Analytics. Experienced in integrating third-party systems via REST and SOAP APIs, conducting thorough testing, and collaborating with stakeholders to deliver tailored solutions that drive operational success.