• Maintained consistent communication with 20+ client accounts, contributing to a 10% rise in year-over-year client retention.

• Developed and quality-checked all client communications—including emails, reports, and meeting recaps—improving message consistency and reducing minor errors by 15%.

• Created communication briefs to guide internal teams, reducing project misalignment and revision requests by approximately 12%.

• Wrote tailored reports and actionable messaging recommendations for key clients like Barbie and iHeartMedia, enhancing their understanding of service performance and boosting engagement.

• Introduced streamlined templates for status updates and reporting, improving response time by 10% and simplifying back-and-forth with clients.

• Partnered with internal teams to resolve client issues quickly, decreasing average issue resolution time by about 15%.

• Managed timelines and expectations across departments, reducing project turnaround time by 10% through efficient communication and approvals.

• Led a hybrid team of nine to coordinate multiple concurrent campaigns, doubling project launches over a six-month period by refining communication workflows.

• Managed client communication workflows by conducting weekly calls with a roster of 30 clients, aligning goals and driving a 5-client increase in quarterly renewals.

• Directed the rebranding and restructuring of the company website, overseeing content updates and design changes, which increased website traffic by 20% and lead generation by 15%.

• Partnered with C-Suite leadership to plan and execute communication strategies, including executive messaging and internal brand initiatives, boosting employee engagement by 10%.

• Served as the primary client-agency liaison, proactively resolving strategic, service, and policy issues to reduce escalations by 23%.

• Produced and analyzed quarterly client happiness reports, providing actionable insights that improved NPS scores by over 2 points and increased client satisfaction ratings by 10%.

• Developed case studies showcasing client revenue growth, contributing to expanded service engagements and generating new business referrals.

• Created a seven-minute training video viewed by over 5k global employees, including writing a six-page script, designing layouts, and animating scenes to ensure high user engagement.

• Translated complex healthcare jargon into clear, engaging messaging.

• Presented the final training product in 30-minute presentations and received accolades from stakeholders and executives.

• Conducted interviews with over 10 key stakeholders to gather insights and ensure training content aligned with organizational goals.

• Developed high-quality animations, transitions, and final renders from disparate digital assets using Adobe Creative Cloud (Premiere, After Effects).