Los Angeles, California, United States
• Maintained consistent communication with 20+ client accounts, contributing to a 10% rise in year-over-year client retention.
• Developed and quality-checked all client communications—including emails, reports, and meeting recaps—improving message consistency and reducing minor errors by 15%.
• Created communication briefs to guide internal teams, reducing project misalignment and revision requests by approximately 12%.
• Wrote tailored reports and actionable messaging recommendations for key clients like Barbie and iHeartMedia, enhancing their understanding of service performance and boosting engagement.
• Introduced streamlined templates for status updates and reporting, improving response time by 10% and simplifying back-and-forth with clients.
• Partnered with internal teams to resolve client issues quickly, decreasing average issue resolution time by about 15%.
• Managed timelines and expectations across departments, reducing project turnaround time by 10% through efficient communication and approvals.
• Led a hybrid team of nine to coordinate multiple concurrent campaigns, doubling project launches over a six-month period by refining communication workflows.