• Tech Lead focused on developing shared platforms, technical vision and strategy, and mentoring senior engineers.

• Crafted Operations Engineering technical vision & strategy, lead standardization working groups for Operations & Reliability Engineering, built internal Node.js observability package using OpenTelemetry.

• Technical lead on ”Tracing Everywhere” initiative, collaborating with 40+ engineering teams to define scope, technical design & implementation with OpenTelemetry standard. Primary challenges include language & infrastructure drift, vendor compatibility, driving adoption, and getting executive level approval.

• Increased scope to lead org-wide initiatives, including setting org-wide vision & strategy for observability & reliability management and leading its execution through cross-team efforts and working groups.

• Transitioned into tech lead management, often taking on senior management work with respect to career growth, organizational improvements (including re-orgs), identifying opportunities to successfully promote Mid-Level to Senior I Engineers and Senior I to Senior II Engineers, and more (redacted for purposes of privacy).

• Led technical vision & strategy for 'TpTSA' product engineering team.

• Worked cross-functionally to set roadmap, get senior leadership buy-in, and build a healthy, productive team.

• Mentored engineers across multiple levels in their technical design, on-call and debugging, & leadership skills.

• Improved team on-call by moving to dedicated on-call shifts, improving observability, & introducing SLOs as a decision framework for addressing toil, tech debt, & reliability improvements.

• Led complex, cross-team projects while identifying opportunities for other engineers to lead team or cross-team projects, e.g. LTI integrations using OAuth2 and OIDC, introducing AWS serverless, and improving observability & production engineering.

• Increased scope to lead org-wide initiatives, including setting org-wide vision & strategy for observability & reliability management and leading its execution through cross-team efforts and working groups.

• Led G Suite for Education's integration COVID-19 response efforts, including managing urgent production issues for large districts/regions and quickly reworking the existing vision & strategy.

• Led G Suite for Education’s external API & SDK developer integrations

• Owned Classroom REST API feature development cycle, including design documents, defining implementation details (Java), documentation (Python, Go, and Node.js), and release strategies.

• Eliminated team toil by implementing product & engineering feedback loops, automating workspace setup (Python scripts), saving hundreds of hours each school year.

• Triaged, reproduced, and debugged Google Classroom and Forms production issues.

• Worked with third-party developers & edtech companies to integrate with G Suite using best practices (e.g. threading, parallelism, batching), capacity planning, and technical design. Work with internal teams integrating with Classroom, including engineering trade-offs of integrating with 1st or 3rd party API.