Lead User Research and Analytics UX functions supporting complex, regulated enterprise SaaS products. Manage and coach multi-disciplinary teams while driving organization-wide UX transformation that embeds research, measurement, and experience quality into product decision-making.
ENTERPRISE UX & RESEARCH TRANSFORMATION
Established Dovetail as enterprise research infrastructure, transforming how Product, UX, and leadership access, reuse, and trust customer insight.
Operationalized scalable research intake and support workflows, improving responsiveness while reducing ad-hoc demand.
AI-ENHANCED, HUMAN-CENTERED RESEARCH PRACTICE
Integrated AI-assisted synthesis (NotebookLM + Dovetail) into day-to-day workflows with clear human-in-the-loop guardrails.
Positioned AI-enhanced synthesis as a core UX capability—accelerating insight without replacing professional judgment.
UX MEASUREMENT, EXPERIENCE HEALTH & DELIVERY INTEGRATION
Architected an Experience Health framework, giving leaders ongoing visibility into experience performance.
Embedded UX debt into Jira to align experience tradeoffs with roadmap and delivery decisions.
Partnered with Product and Engineering to integrate UX into shared delivery systems, replacing fragmented tracking with scalable processes.
HIRING, TEAM BUILDING & PEOPLE LEADERSHIP
Standardized UX/Research hiring through role-specific criteria, structured interviews, and evaluation rubrics.
People-first leader who builds psychological safety while maintaining high standards for impact and accountability.
Coach designers and researchers through structured feedback, career development, and promotion readiness—developing independent thinkers rather than management dependency.
CROSS-FUNCTIONAL INFLUENCE & BUSINESS IMPACT
Trusted partner to Product, Engineering, and Executive leaders across discovery, planning, and decision-making.
Translate research into decision-ready narratives connecting user needs to business priorities.
