Los Angeles, California, United States
• Substantially improved customers' user onboarding capabilities through integration of diverse GIS mapping systems into a Java-based backend.
• Engineered and deployed a suite of Java API endpoints, optimizing communication channels between backend systems and React-based frontend application.
• Scripted Python automation to address specific pain points in customer workflows, significantly improving their quality of life.
• Provided proactive and hands-on customer support, diagnosing and resolving data discrepancies, conducting in- depth troubleshooting to address reported bugs, and delivering comprehensive training sessions on optimal application usage