Search Ranking and Guest Targeting
• Launched Plus booker model for guest targeting, it increased Plus bookings globally by 8.7% and Plus booking value by 10.0%
• Built a search reranker to promote Plus bookings.
NLP on guest review and message between hosts and guests
• Launched a XLNet based model for aspects extraction, it is used to detect how issues happened during a trip.
• Launched a BERT based model for sentiment analysis, it is used to highlight potentially negative reviews and guest messages for human quality assessors to decide remedy actions
Computer Vision model for Plus listing selections
• Built a series of ResNet based CV model to select high quality listings based of listing photos. There is one model for each room type. The output of the models are then aggregated to decide if a listing should be invited to Plus.