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(Contract through Kforce)

Project - Supply Chain Modernization (Commitment Engine)

• Designed and led a cross-functional team workshop, significantly enhancing communication and collaboration across departments, resulting in optimized project outcomes

• Developed and instituted a comprehensive service design framework and intake process, effectively identifying and mapping automation opportunities to drive efficiency and innovation in supply chain operations

• Crafted an in-depth tool guide that expedited cross-functional team onboarding and integration, significantly accelerating their contribution to UX research and design projects

• Conducted multiple affinity mapping sessions focused on supply chain modernization, uncovering critical insights that informed UX design and service strategies, driving impactful improvements

• Redesigned site navigation and information architecture for medical claims reporting tool significantly decreasing page bounce rates and accelerating report creation

• Optimized landing and onboarding experience for medical claims tool by designing homepage based on user feedback focusing on educational elements about tool functionality which streamlined the report creation process and improved user engagement.

• Led 4 comprehensive research projects regarding medical claims and medical device sales targeting to align user needs with business objectives, effectively reducing client churn and boosting satisfaction.

• Designed territory manager tool for medical device sales managers to create/manage territories and regions for sales representatives selling medical devices.

• Redesigned filter panel for sales targeting tool to improve findability as well as add more relevant filters which led to more accurate results for physician targeting list and more qualified sales leads.

3-month contract through Insight Global

On-Site Search (OSS) Designer

Projects:

• Designed recent search experience for desktop web to help users easily see and select their past searches

• Completed discovery and research project regarding the filter experience for product landing pages

• Designed customized in-store experience through the CVS app to help users find what they need faster by displaying easily accessible store maps and advanced search features/categories

• Created 3 team process templates which saved 2 hours of work for designers on each project

• Created design presentation template to document design decisions to share with stakeholders which led to more productive conversations and better alignment across roles to move work into dev sprints more quickly